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Talk To The Bench

We read every single message that hits this inbox. Whether you’re wrestling with a botched prong setting or need a second opinion on a suspicious XRF reading, we’re ready to look.

Why You Should Reach Out

Send us your bench frustrations. We want to see the macro photos of that asymmetrical bezel setting. Tell us which commercial ultrasonic cleaner actually stripped the rhodium off your client’s ring. We built Jewelry Fix Pro to solve real problems, not repeat textbook theory.

• Repair triage: You’re stuck deciding between laser welding and traditional soldering on a fragile vintage piece.
• Brand investigations: You suspect a major retailer is cutting corners on their casting process and want us to verify.
• Tool teardowns: You need us to test a specific flex shaft or polishing compound before you waste your money.

What Goes Straight To Trash

Do not pitch us generic guest posts. We don’t accept paid link placements. We definitely don’t need help optimizing our search rankings. If you’re peddling cheap wholesale findings disguised as premium components, save your breath. We spot fakes for a living.

When You’ll Hear Back

We spend most of our day under the loupe or running diagnostics. Expect a real reply from a real person within 48 hours on weekdays. If you catch us during a deep dive into a new casting resin, it takes a little longer.

Email us directly at [email protected] or drop your details below.